The importance of kindness, courtesy and patience is stressed in this comical look at the daily life of the hospitality industry. A tuxedo-clad "patron saint of good service" watches omnipotently as waiters, hotel operators, switchboard workers and airline receptionists in one city respond poorly in trying interactions with dissatisfied customers. As a result of their behavior, tourism is decreasing, businesses are closing, jobs are disappearing and times look bad. In the "other" city, all the same service workers handle those difficult situations gracefully after getting some pep talk from the tuxedo-clad man. As a result, tourism is thriving, business is good and everybody wins. Produced by the Florida Department of Tourism.
Florida Memory is funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida’s LSTA program is administered by the Department of State's Division of Library and Information Services.