Frequently Asked Questions
- What can I order?
- Why can't I order videos or audio recordings online?
- How do I order online?
- Are all images available for scanning and prints?
- How do I create an account?
- I forgot my password. How do I reset it?
- How can I pay?
- When can I expect my order?
- How are print orders delivered?
- How are digital scans delivered?
- What scan size should I order?
- My shipping address has changed. How do I alert you so that you will notice it?
- What do I do if I ordered the wrong thing by mistake?
- I need a print really fast and can't wait the expected delivery time. What can I do?
- Are images on Florida Memory under copyright?
- Can I order a black and white print of a color image or a color print of a black and white image?
- Can an image be cropped when I order a print?
- What is your refund policy?
- I have NoScript on my browser and my transactions aren't going through. What's happening?
You can order copies of photographs, videos, and audio recordings from the State Archives' collections that are featured on Florida Memory. Photographs may be ordered using our online shopping cart system or by email, phone, or mail-in order. Videos and audio recordings may be ordered by email, phone, or mail-in orders only.
At this time, our online shopping cart system is configured only to handle orders for copies of photographs. Videos and audio recordings will be available for ordering online in the near future; watch for updates. For now, you may order these items by email, phone, or mail-in orders.
- To order, search the Florida Photographic Collection and go to the item page
- Choose the "Buy Now" tab
- Pick a scan or a print reproduction
- For a scan, choose the desired DPI (dots per inch)
- For a print, choose print size and quantity
- Click "Add to Cart"
- Continue shopping or go to Checkout
- Register, Login, or use the Guest account
- Provide all required fields for shipping
- Agree to the Terms and Conditions
- Review your order and continue to pay
- Provide your payment information on Cybersources’s secure payment site.
You will receive an email confirmation of payment followed by an invoice.
The State Archives of Florida is able to provide its patrons with copying services for most of the items in its collections. The staff reserves the right to restrict the copying of any materials for which such activity may jeopardize the records' continued preservation. In some instances, such as certain items in our digital collection, it may not be possible to create a quality print from an image. If an item in your order is ineligible for copying, Archives staff will notify the customer and make arrangements for an exchange or refund as appropriate.
- Go to the Create Account page.
- You will receive a confirmation email.
We accept payments by Visa, MasterCard, and Discover.
All credit card transactions are processed by CyberSource, one of the nation's largest processors of online transactions. All payment information is provided directly to CyberSource.
Services are rendered on a first come, first served basis.
All print orders will be mailed standard United States Postal Service (USPS) mail. No expedited shipping, insurance, order tracking, or other services will be included. For information about shipping times, please refer to the USPS. For standard delivery times please refer to the USPS Originating Service Standards.
After scanning is complete (See When can I expect my order?), you will receive an email with a direct link to the download. The link will be active for 30 days. After that, the link will expire.
Images are scanned at a target size of approximately 8" x 10" and the DPI specified in your order.
- A 600 dpi scan will print well up to 16" x 20"
- A 900 dpi scan will print well up to 24" x 30"
- A 1200 dpi scan will print well up to 32" x 40"
Due to the historic nature of our collections, the exact proportions of original photographs may vary. Please contact us at firstname.lastname@example.org or (850)245-6718 with any questions.
Please review your order closely before submitting. Questions can be addressed by calling the Photo Collection at 850-245-6718 (Monday – Friday 9:00 a.m. – 4:30 p.m. ET). We will ensure the correct shipping address will be used.
If you have created an account, please update your address in the Address Book associated with your account.
Review your order before submitting to confirm order details. Reproductions will only be provided of the image numbers that have been provided by the customer through the online shopping cart. Since the State Archives of Florida must recover the cost of providing reproduction products and services by charging fees, we are unable to provide a refund for an item that has been mistakenly ordered. A new order must be submitted citing the correct image number and all fees associated with the reordered product have to be paid.
Also see the Refund Policy.
We work on a first-come, first-served basis. While we are unable to offer rush orders, you may consider ordering a high resolution image file and having it printed locally. Delivery time for a high-resolution scan is faster than a print. A scan can be taken to a print shop and printed there.
Florida Memory provides online access to materials in the custody of the State Library and Archives of Florida. Materials on the Florida Memory website have been provided for historical research and educational purposes. The views expressed in these materials do not necessarily reflect the official position of the Florida Department of State, or the State Library and Archives of Florida.
Some materials may be protected by copyright. Persons accessing these materials assume full responsibility for their use and understand and agree that the State Library and Archives of Florida is not responsible or liable for any claim, loss, or damages arising from the use of these materials. The use of any materials in the custody of the State Archives of Florida is governed by state law and, in some cases, by the terms of the donation agreement under which the Archives acquired the materials. Please credit materials in accordance with the provisions of Section 257.35(6), Florida Statutes. Please contact the State Library and Archives of Florida if you have any questions regarding the credit and use of any material presented on this website.
16. Can I order a black and white print of a color image or a color print of a black and white image?
Except for the addition of sepia toning to black and white photographic prints, the Archives staff does not make changes to historical photographs including adding or subtracting color.
Photographic prints will not be cropped. When ordering a print copy of a photograph, the proportions of the original image will be preserved. This means that there may be white margins around the image.
Please see the Refund Policy
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